PRE-SALES

If you have any questions before making a purchase chat with our online operators to get more information.

or find our Questions & Answers

AFTER-SALES

If you have need any help about the After-Sales issues, please contact us.

Returns & Exchanges

At Miazaj Fashion, we want you to love what you buy! If you're not completely satisfied with your purchase, we're here to help with a straightforward return and exchange policy.

Return Policy

Eligibility: Items are eligible for return if they are unworn, unwashed, and in their original condition with tags intact.
Return Window: Returns must be initiated within 30 days of the delivery date.
Non-Returnable Items: Certain items are not eligible for returns, including:
- Items marked as "final sale."
- Undergarments or personal items for hygiene reasons.
- Custom or personalized items.

How to Initiate a Return

Contact Customer Support: Reach out to us at [Insert Customer Support Email] with your order number and reason for return.
Receive Return Instructions: Our support team will provide instructions, including the return address.
Ship the Item: Pack the item securely and ship it back to us. We recommend using a trackable shipping method, as Miazaj Fashion is not responsible for lost packages.

Refunds

Once we receive and inspect your returned item, we’ll process your refund within 5-7 business days.
Refunds will be issued to the original payment method or as store credit, depending on your preference.
Original shipping charges are non-refundable.

Exchange Policy

Size & Color Exchanges: If you need a different size or color, contact us within 30 days of your order date. We’ll gladly exchange your item, subject to availability.
Defective or Damaged Items: If your item arrives defective or damaged, contact us immediately. We’ll provide a replacement at no extra cost.

Important Notes

International Returns: Customers are responsible for return shipping on international orders. Any customs fees or additional charges are non-refundable.
Processing Time: Exchange items are processed once the original item is received and inspected. Allow up to 7-10 business days for exchanges to be completed.

Need Help?

For any questions regarding returns and exchanges, please contact us:

Email: [Insert Customer Support Email]
Phone: [Insert Customer Support Phone Number]

Thank you for shopping with Miazaj Fashion!

Welcome to Mizaj Fashion! By accessing or using our website, you agree to be bound by the following terms and conditions. Please read these terms carefully before making any purchase. 1. General Mizaj Fashion (“we,” “us,” “our”) operates an online store that offers fashion apparel for Women, Men, and Kids. By using our website, you agree to comply with these terms and any additional policies referenced herein. 2. Eligibility By making a purchase on Mizaj Fashion, you confirm that you are at least 18 years old or have legal consent from a parent or guardian. You also agree to provide accurate and complete information when creating an account or placing an order. 3. Products and Pricing All products listed on Mizaj Fashion are subject to availability. We reserve the right to discontinue any product at any time. Pricing is subject to change without notice. We strive to ensure that prices and product descriptions are accurate, but we do not warrant that they are error-free. If a product is listed with incorrect information, we reserve the right to cancel orders placed for that product. 4. Order Process When you place an order, you will receive a confirmation email. This does not constitute acceptance of your order, as we reserve the right to cancel or refuse an order at any time, including after you receive a confirmation email. Orders may be canceled due to product unavailability, incorrect pricing, or suspected fraudulent activity. 5. Payment We accept the following payment methods: [List payment methods such as Visa, MasterCard, PayPal, etc.]. Payment must be made in full at the time of purchase. In case of payment failure, your order will not be processed. 6. Shipping and Delivery Shipping times and costs will vary based on your location and selected shipping method. While we strive to meet our delivery estimates, Mizaj Fashion is not responsible for delays caused by external factors (e.g., customs clearance, courier delays). Once your order is shipped, you will receive tracking information via email. 7. Returns and Exchanges We offer a [Number of days]-day return and exchange policy from the date of delivery. Items must be unworn, unwashed, and in their original packaging with all tags attached. Sale items are typically not eligible for return unless stated otherwise. Shipping fees for returns may apply, and Mizaj Fashion reserves the right to refuse returns that do not meet our conditions. 8. Intellectual Property All content on Mizaj Fashion, including text, images, logos, and designs, are the intellectual property of Mizaj Fashion. You may not reproduce, distribute, or use any content for commercial purposes without our express written consent. 9. User Accounts When you create an account on Mizaj Fashion, you are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account. 10. Privacy Policy Your privacy is important to us. Please review our [Privacy Policy link] to understand how we collect, use, and protect your personal information. 11. Limitation of Liability Mizaj Fashion is not liable for any direct, indirect, incidental, or consequential damages that result from the use of, or inability to use, our website or products. We do not guarantee that our website will be error-free or uninterrupted. 12. Governing Law These terms and conditions shall be governed by and construed in accordance with the laws of [Insert Country], without regard to its conflict of law principles. 13. Changes to Terms Mizaj Fashion reserves the right to modify these terms and conditions at any time. Changes will be posted on this page, and it is your responsibility to review them periodically. Your continued use of the site after any changes constitutes acceptance of the new terms. 14. Contact Information If you have any questions regarding these terms, please contact us at: Email: [Insert Contact Email] Phone: [Insert Contact Number]